Dear Valued Patient of Pymble Dental Practice,

Given the unprecedented situation regarding the COVID-19 virus I have made the hard yet right decision to restrict our surgery to essential dental services for the immediate future. This means the deferral of routine dental treatment but the continuation of urgent and emergency treatment. The continuation of dentistry as part of the broader medical community is important in reducing the burden on our hospitals.

Urgent treatment includes:

  • Treating dental conditions that would become emergencies in 4-6 months such as moderate decay, broken teeth and lost fillings close to the nerve
  • Managing conditions that cause pain, infection, or impact on a patient’s health and well-being
  • Medically necessary dental treatment (ie. Prior to medical/surgical procedures)
  • Any dental trauma or emergency treatment, uncontrolled bleeding, facial swelling or facial trauma

We will defer preventative and active maintenance appointments until 30 April for now.

The surgery will be staffed daily and phone calls will always be answered. When possible, one of our dentists will take your call to give appropriate advice or reassurance.

You will appreciate that as an accredited dental practice we work in an environment where the prevention of the spread of a whole range of infections is woven into everything that we do. Nevertheless, we are paying particular attention to the latest government guidance on the transmission of the novel coronavirus for your safety and for the safety of our team.

At the beginning of the COVID-19 outbreak we sought a stockpile of dental and surgical masks (at a ridiculous mark-up cost) as there was rumours of them becoming scarce. Now this has eventuated, we find ourselves in a more fortunate position than most with our supply.As part of our mission statement we are committed to engaging with the community, and hence have decided that it best to offer these masks to our at-risk patients free of charge.

If you or your loved ones are in the higher risk categories (elderly, pre-existing conditions or immunocompromised for example) then please call the practice on 9488 7676 and we will mail them to you. There is a finite supply, and hence we are limiting to 4 masks per request.

We will endeavour to keep you informed as new information comes to hand,

Kind regards, Dr David Farrington